Santander UK Plc
Financial Ombudsman decision DRN4849621 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Fri Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
after her father sadly died, Santander UK Plc made a number of errors in the handling of a bank account formerly held in his nameBereavement and power of attorney
Santander’s offer of £305 compensation was fair and reasonable... He also thought that the bank wasn’t wrong to transfer the account back into Mr W’s name after it realised its mistakeService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4849621.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.