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Paymentsense Limited
Financial Ombudsman decision DRN4830598 Upheld
Upheldoutcome, as published by the Ombudsman
£995redress stated in the decision
Wed Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Paymentsense accepts that Mr and Mrs D should not have been sold the Cancellation Protection in the first place, as it says their previous provider was excluded from cover for that product.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4830598.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.