TSB Bank plc

Financial Ombudsman decision DRN4828857 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I uphold Miss S’ complaint to the extent that I think she suffered distress and inconvenience because of TSB’s IT issues and the way in which they handled her complaint.Complaint handling

Miss S complains about the impact TSB Bank plc’s IT issues have had on her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4828857.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.