Instant Cash Loans Limited

Financial Ombudsman decision DRN4815703 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

It should also amend the information provided to credit reference agencies to reflect the recalculation and pay Mr D £100 for its failure to consider his difficulties positively and sympathetically.Treatment in financial difficulty

Mr D complains about the way Instant Cash Loans Limited (trading as The Money Shop) has treated him and that it has recorded a default on his credit history.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4815703.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.