Lloyds Bank PLC

Financial Ombudsman decision DRN4813428 Not upheld

Not upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr J complains on behalf of the estate of his late mother (Mrs M).Bereavement and power of attorney

Lloyds has acknowledged that its service was poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4813428.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.