HSBC Bank plc

Financial Ombudsman decision DRN4812349 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,201redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I can see that HSBC has assisted Mr T whilst he was experiencing financial difficulties by putting his account on hold and suspending collections calls.Treatment in financial difficulty

Mr T complained that the November 2011 call was no longer available for him to listen to, and it is unfortunate that he was told that it would be kept for six years.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4812349.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.