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Barclays Bank UK PLC
Financial Ombudsman decision DRN4807714 Not upheld
Not upheldoutcome, as published by the Ombudsman
£101redress stated in the decision
Sat Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr W complains Barclays Bank UK PLC didn’t acknowledge a complaint he made about a Section 75 claim.Complaint handling
Barclays admitted an error in trying to contact him in this way.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4807714.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.