MBNA Limited

Financial Ombudsman decision DRN4805257 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Firstly, I feel I should address concerns Mr G has expressed about the time it’s taken our Service to deal with his complaint.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4805257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.