Virgin Money plc
Financial Ombudsman decision DRN4804527 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
was unhappy that Virgin Money did not agree to her proposals for paying arrears on her mortgage accountTreatment in financial difficulty
was unhappy about the dates when her direct debits were collected as she felt she paid more interest as a resultInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4804527.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.