HSBC Bank plc

Financial Ombudsman decision DRN4798861 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

L, representing Mr W, complains that HSBC UK Bank Plc should write off Mr W’s personal loan.Treatment in financial difficulty

L complains about the delay in HSBC responding to its requests.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4798861.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.