Al Rayan Bank PLC
Financial Ombudsman decision DRN4792530 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Payment delayed or failed
In the Ombudsman’s words
remove from Mrs H’s credit file any adverse data relating to the 2 unpaid direct debts between 8 and 12 April 2019.Credit file reporting
Mrs H complains that Al Rayan Bank PLC incorrectly rejected a payment into her account.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4792530.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.