Santander Consumer (UK) Plc

Financial Ombudsman decision DRN4788871 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr Y complains that Santander Consumer (UK) plc, trading as Santander Consumer Finance, hasn’t responded to his financial difficulties positively and sympathetically and about the way that it’s dealt with him.Treatment in financial difficulty

I sympathise with Mr Y for the family bereavements that he’s suffered and for the financial difficulties that he’s described.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4788871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.