Nationwide Building Society

Financial Ombudsman decision DRN4773510 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

incorrect information about the impact of them taking a Help to Buy equity loan alongside their mortgageInterest and rates

I don’t think there is sufficient evidence for me to find that the Nationwide advisor made a mistake and that this caused Mr and Mrs S a financial lossProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4773510.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.