Black Horse Limited
Financial Ombudsman decision DRN4763273 Not upheld
Not upheldoutcome, as published by the Ombudsman
£921redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I also find that the business’ handling of his complaint was poor.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4763273.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.