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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN4760248 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

it was Audi Financial Services and the dealer who didn’t communicate with each other about Mr L’s change to his direct debit which resulted in the arrears and defaultsTreatment in financial difficulty

any adverse information should be removed from Mr L’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4760248.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.