Barclays Bank UK PLC

Financial Ombudsman decision DRN4755652 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr S complains that Barclays Bank UK PLC (Barclays) lent to him irresponsibly.Irresponsible lending

Barclays accepted his ATM transactions were limited to £500 per day, but explained that ‘cash like transactions’ were classed as purchases and unlimited. It said it couldn’t flag up or track gambling transactions, nor tell its customers how to spend their money. But, had Mr S told them of his gambling problem they could have reduced his cash limit to zero to help stop his gambling. It said the cash limit on his account was detailed on each monthly statement and he would therefore have been aware of and reminded of the facility monthly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4755652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.