Santander UK Plc
Financial Ombudsman decision DRN4752729 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr M is unhappy Santander UK Plc blocked an international payment that had been made into his account.Payment delayed or failed
Mr M is unhappy with the service provided by Santander. He says it wouldn’t give him any clear answers on what was happening with his payment or when he could expect it into his account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4752729.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.