TSB Bank plc

Financial Ombudsman decision DRN4750751 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Miss R complains that TSB Bank plc did not give her correct advice when she applied to refinance her loan.Product mis-sold

She says the bank made a series of errors including monies paid in not being cleared on time to ensure she made her monthly payments and provided poor advice on what to do.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4750751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.