Lloyds Bank PLC

Financial Ombudsman decision DRN4748909 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Payment delayed or failed

In the Ombudsman’s words

Mr J complains that Lloyds Bank PLC acted irresponsibly when it agreed a student credit card accountIrresponsible lending

In addition he complains that there was a delay when he asked for the credit card to be reissued.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4748909.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.