HSBC Bank plc

Financial Ombudsman decision DRN4748746 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs R complains that HSBC Bank Plc wrongly told her that she had missed a payment on her credit card account.Credit file reporting

When she complained it offered her £25 worth of reward points and a gift and said that this problem was extremely rare.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4748746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.