Loans Warehouse Limited

Financial Ombudsman decision DRN4741553 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains that Loans Warehouse Limited (“Loans Warehouse”) mis-sold him a loan.Product mis-sold

I would, however, expect a business to take sufficient care to ensure that it gave appropriate information, or advice, to vulnerable consumers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4741553.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.