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American Express Services Europe Limited
Financial Ombudsman decision DRN4738383 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
He also complains about how his complaint was then handled.Complaint handling
Mr M complains that American Express Services Europe Limited has sent him promotional material despite him opting out of receiving any marketing or promotional material.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4738383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.