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Specialist Motor Finance Limited
Financial Ombudsman decision DRN4735607 Not upheld
Not upheldoutcome, as published by the Ombudsman
£22redress stated in the decision
Fri Apr 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr L says he needed to make an arrangement with SMF to cover arrears on his account.Treatment in financial difficulty
In addition, Mr L says SMF failed to investigate his complaint properly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4735607.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.