Halifax Limited

Financial Ombudsman decision DRN4725575 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

The mortgage has been arrears for some time and Mr and Mrs E complain that Halifax took them to court for a possession order when they were trying to agree a payment arrangement.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4725575.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.