Santander UK Plc
Financial Ombudsman decision DRN4717190 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Sun Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Mrs M1 has brought a complaint to our service on behalf of her mother Mrs M2, for whom she has power of attorney.Bereavement and power of attorney
I require them to pay £500 compensation to Mrs M2 for the poor service provided and the subsequent upset and inconvenience their actions caused.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4717190.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.