NewDay Ltd

Financial Ombudsman decision DRN4712271 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

Sun Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr W complains about the service he’s received from NewDay Ltd in relation to his credit account.Treatment in financial difficulty

he wasn’t made aware by NewDay that if he paid the agreed amount of £2500, the remaining balance would still be shown on his credit file as a partial settlement.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4712271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.