Nationwide Building Society

Financial Ombudsman decision DRN4707948 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

Nationwide explained that it couldn’t do what he asked without seeing the original death certificate or a certified copy of the death certificateIdentity checks and access

Mr G complains that Nationwide Building Society won’t remove his late wife’s name from their joint account or close her online account without him providing a death certificate.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4707948.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.