TSB Bank plc

Financial Ombudsman decision DRN4706861 Not upheld

Not upheldoutcome, as published by the Ombudsman

£375redress stated in the decision

Fri Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

TSB have candidly accepted they fell into error in wrongly addressing correspondence and they made an offer of compensation to Mrs J.Complaint handling

Mrs J complains on behalf of her late mother’s Estate (Mrs R), that the TSB Bank plc (TSB) allowed her late mother’s partner (Mr R) to transfer the balance of her account to himself, when he had no legal authority so to do.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4706861.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.