Shoosmiths LLP

Financial Ombudsman decision DRN4700105 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Shoosmiths LLP accept they failed to acknowledge Mr W’s complaint initiallyComplaint handling

knowing Mr W’s vulnerability, they were expected to ensure they didn’t unnecessarily worsen his situationSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4700105.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.