NRAM Limited

Financial Ombudsman decision DRN4685562 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr G complains of his treatment by NRAM plc when his mortgage briefly went into arrears.Treatment in financial difficulty

He also considered that NRAM should have referred this account to be managed by its sensitive team.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4685562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.