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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN4679829 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
M&S Bank wrote to each of them separately, asking them to provide documents to prove their identity and addressIdentity checks and access
Mr and Mrs E complain about the service they received from Marks & Spencer Financial Services Plc when they opened a joint bank accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4679829.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.