Santander UK Plc
Financial Ombudsman decision DRN4668274 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Santander accepts that it didn’t call Mr C back as promised, and it didn’t pay the £10 gesture of goodwill when it said it would.Payment delayed or failed
Mr C complains about the customer service he has received from Santander UK PlcService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4668274.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.