Santander UK Plc
Financial Ombudsman decision DRN4667294 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr B complains that Santander UK Plc has mismanaged his mortgage account. He’s unhappy that Santander said it wouldn’t offer him a new interest rate product for up to twelve months after he repaid his mortgage arrears.Interest and rates
He’s also unhappy about aspects of customer service he’s received from Santander, including a phone call that wasn’t returned, and incorrect information given on a call.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4667294.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.