HSBC Bank plc

Financial Ombudsman decision DRN4665669 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs D complains that HSBC Bank plc did not help her with her credit card repayments when she was experiencing financial difficulties.Treatment in financial difficulty

It would not agree to extend her repayment plan and increased the interest rate on her account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4665669.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.