Firms › MBNA Limited ›

MBNA Limited

Financial Ombudsman decision DRN4662922 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

MBNA was entitled to transfer Mr N’s account to a third party. But he considered that Mr N had been caused inconvenience as a result of MBNA’s handling of the matterComplaint handling

MBNA caused confusion in changing Mr N’s account number and in his conversations with it, as well as in deciding to transfer the account when it had told Mr N this would not happen.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4662922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.