HSBC Bank plc

Financial Ombudsman decision DRN4661478 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr M complains that HSBC Bank Plc did not send him letters, statements or default notices about his credit card account being in arrearsTreatment in financial difficulty

HSBC have unfairly registered a default against his credit file which he wants removedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4661478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.