Lloyds TSB Bank Plc
Financial Ombudsman decision DRN4661201 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mrs R complains about communication issues with Lloyds TSB Bank plc, since she has been in financial difficulty.Treatment in financial difficulty
When a customer is in financial difficulties, as is the case here, a bank has an obligation to respond positively and sympathetically.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4661201.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.