Lloyds Bank PLC

Financial Ombudsman decision DRN4657218 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr S says that the car was mis-sold and he should have been able to return it and get a full refund.Product mis-sold

Mr S complains that the car he acquired through a hire purchase agreement (HPA) with Lloyds Bank PLC was not of satisfactory quality and that Lloyds did not provide him with the service it should have when he raised his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4657218.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.