Santander UK Plc
Financial Ombudsman decision DRN4649221 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mrs G complains that Santander UK Plc (‘the bank’) lent irresponsibly to her.Irresponsible lending
pay Mrs G an additional £200 for distress and inconvenience, for the poor service the bank provided since Mrs G raised her complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4649221.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.