Caversham Finance Limited

Financial Ombudsman decision DRN4648649 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sat Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

remove any adverse date recorded on Mr M’s credit file in relation to the agreement he took out on 29 November 2017 for tablet ACredit file reporting

Mr M complains that Caversham Finance Limited (trading as BrightHouse) hasn’t provided him with the service it should have in regard to his hire purchase agreement.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4648649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.