National Westminster Bank Plc

Financial Ombudsman decision DRN4644891 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr T complains about a National Westminster Bank Plc credit card debt on his credit fileCredit file reporting

He further complains that the bank made him a time-limited offer to remove the default, if he paid it half the credit card debt, which he felt he had no choice other than to accept.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4644891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.