Virgin Money plc
Financial Ombudsman decision DRN4632820 Not upheld
Not upheldoutcome, as published by the Ombudsman
£55redress stated in the decision
Tue Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
advertised an incorrect net interest rate for her accountInterest and rates
She is also unhappy with Virgin Money’s handling of her complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4632820.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.