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National Westminster Bank Plc
Financial Ombudsman decision DRN4629978 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest cannot find the signature mandate completed for 4 when it opened the account. As a result it cannot activate online or telephone banking. To resolve this it needs to see identification for the director again in a branch.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4629978.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.