Lloyds Bank PLC

Financial Ombudsman decision DRN4629716 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr and Mrs C say that they weren’t told about the implications for their credit score and if they had been told, they wouldn’t have agreed the payment arrangement.Treatment in financial difficulty

Mr and Mrs C complain that Lloyds Bank PLC shouldn’t have recorded mortgage arrears on their credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4629716.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.