Capital One (Europe) plc

Financial Ombudsman decision DRN4628537 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr N complains that Capital One (Europe) plc has not treated him fairly in that it did not honour its commitment to charge monthly payments of £80 on a balance transfer he made to his credit card account.Product mis-sold

Capital One has acknowledged that its communications with Mr N could have been clearer, and has paid him £51 as a gesture of good will in light of this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4628537.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.