Nationwide Building Society

Financial Ombudsman decision DRN4618373 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr H complains that Nationwide Building Society lost a payment that had been transferred to him from an account with another bank.Payment delayed or failed

Looking at that timeline it seems to me that Nationwide didn’t do enough to help Mr H trace his missing money.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4618373.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.