NewDay Ltd

Financial Ombudsman decision DRN4618012 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sun Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr R complains about how NewDay Ltd (“NewDay”), trading as Aqua Card, dealt with him when he reported that he had lost his job.Treatment in financial difficulty

Remove any negative information from Mr R’s credit file which would not have been applied had he been put on a three month zero payment planCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4618012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.