Paratus AMC Limited
Financial Ombudsman decision DRN4614765 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Miss F had financial difficulties and the mortgage was in arrears.Treatment in financial difficulty
Miss F complained about Paratus AMC Limited, trading as Foundation Home Loans. She has a mortgage with Paratus and complained about: - a phone call in which she said Paratus’ adviser was condescending; and - the fact that Paratus wouldn’t let her remove her ex-partner from the mortgage.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4614765.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.