HSBC Bank plc

Financial Ombudsman decision DRN4608581 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr O complains HSBC Bank Plc didn’t treat him fairly when he asked it to remove additional searches it had recorded on his credit file.Credit file reporting

Mr O has expressed concerns that his single point of contact for the complaint was taken away without consultation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4608581.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.