Lloyds Bank PLC

Financial Ombudsman decision DRN4597531 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

W has also raised concerns that Lloyds delayed in opening its current account and that there was a delay in changing the mandate for the account.Payment delayed or failed

Lloyds had not considered the complaint about the account opening and change of mandate.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4597531.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.